How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Williamcentre Roofing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to make a complaint and what happens next. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you called or contacted Williamcentre Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider you were matched with

If Your Concern Is About a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If you have a problem with work at your home, a good first step is to bring it to the provider directly and keep a written record.

We still want to hear from you. Feedback about providers helps keep our network honest. A provider that keeps falling short of what we expect may be removed from the network. Please know that Williamcentre Roofing cannot settle contract disputes, refund money for a provider's work or make choices for a provider.

Sending Your Complaint

Email contact@williamcentre.garden and include:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We acknowledge your complaint by email, usually within a few business days. Then we look into what happened, which may include reaching out to the provider. Afterward, we reply with what we found and any steps we are taking.

Still Not Happy?

If our reply does not satisfy you, write back and ask us to take another look. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed providers, your state contractor licensing board may be able to help.

Contact

Email: contact@williamcentre.garden